Return Policy

Overview

We are committed to ensuring that our customers are completely satisfied with the quality of our products.

Perishable goods cannot be returned for health and safety reasons.

If you believe you have received a faulty product, please email us with pictures and an explanation of the fault within 24 hours of receiving them and we will assess your claim.

Refunds and Replacements

Due to the nature of our products, we only replace items if they are defective or damaged and are unable to offer refunds.

Need help?

Contact us at countryfreeze@gmail.com for questions related to refunds and returns.